My product has arrived broken?

We package all our parcels with extra care, if your parcel has visible damage to the outside, take a photo before opening the parcel for visual proof of any potential rough handling during shipping, then contact us within 24 hours of receiving your order.

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My product is faulty. What can I do?

If you find your product you ordered does not meet its intended purpose or has a defect please contact us with some photos and we will work with you for a resolution. 

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Can I refund my item?

For non personalized items you can request a refund if the item has not shipped. If the item has shipped you can pay for return shipping. Upon receiving the order back if unopened we will issue a full refund.If the item is personalised and has been processed we are unable to provide a refund.

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I have ordered the wrong thing. Can I change my order?

Please contact us immediately after placing your order if it's a personalised item as these are non-refundable if they have been processed and 3d printed.

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I haven't received my tracking information?

If your tracking information hasn't been received please contact us and we will forward it onto you.

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My package hasn't arrived by it's expected delivery time?

Please Allow up to 15 business days for tracked shipping , or 15-20 business days for economy Air. If there are any natural disasters or unusual weather events please allow extra time e.g Heavy Snow , Hurricanes/tornadoes , Flooding and or Bush fires.